Frequently Asked Questions

Answers to common boiler, heating, gas, and plumbing questions across Surrey.

Get a Quote

Frequently Asked Questions

New boiler installation questions

How long does a boiler installation usually take?

Most standard boiler replacements are completed in 1 to 2 days, depending on system complexity and access.

What warranties do you offer on new boilers?

We offer up to 10-year warranties on Vaillant and Worcester Bosch boiler installations.

Is finance available for boiler installations?

Yes, 0% finance is available on new boiler installations. Ask for details when you request your free estimate.

What brands do you install?

We work with trusted manufacturers including Vaillant, Worcester Bosch, Baxi, Glow-worm, and Potterton.

Do you offer fault finding for breakdowns?

Yes, we diagnose faults and explain your repair options clearly before any work is carried out.

Can repairs be done on the same day?

Many repairs are completed the same day when parts are available. If not, we provide a clear timeline for next steps.

Do you provide landlord gas safety certificates?

Yes, we carry out gas safety inspections and issue landlord gas safety certificates for properties across Surrey.

Are you Gas Safe registered?

Yes, all gas work is completed by a qualified, Gas Safe registered engineer.

What plumbing services do you offer?

We handle tap repairs and replacements, toilet repairs, leak detection, and pipe repairs across Surrey.

Can you attend urgent plumbing callouts?

Yes, we prioritise urgent cases and provide the earliest available attendance time.